Policies

As a professional guitar teacher, my goal is to provide high-quality lessons and support to all my students. I value your commitment to learning and want to ensure a positive and fair experience for both parties. Please read the following refund and dispute policy for clarification of expectations.

1. Lesson Structure:

The student will receive a specified number of credits at the beginning of each month based on the plan chosen.
Each credit allows the student to attend one class.
Any unused credits at the end of a cycle will automatically roll over to the next cycle.
Credits remain valid as long as the student is enrolled in the program.

2. Attendance and Cancellation Policy:

If the student cannot attend a scheduled class, they must provide at least 24 hours’ notice to avoid losing a credit.
Failure to provide 24 hours’ notice will result in the forfeiture of 1 credit.

3. Withdrawal and Unused Credits:

A student may withdraw from the program at any time by canceling via Stripe.
Upon withdrawal from the program, any unused credits will not be refunded. However, unused credits will be banked for 3 months. If the student chooses to re-enroll within that period, they can use the banked credits.

4. Payment:

Tuition for lessons is as follows (choose one):
- Silver: 8 credits for $349 every month.
- Gold: 12 credits for $449 every month.
- Platinum: 16 credits for $499 every month.
Payments will be made via Stripe. Details for payments will be provided upon enrollment.
All tuition payments are non-refundable. Once payment is made, it cannot be refunded, or transferred.

5. Disputes and Complaints:

If you have any concerns or disputes regarding a lesson, payment, or any other matter, please reach out to me directly. I am committed to resolving any issues professionally and respectfully.

Step 1: Contact me by email at contact@gmail.com or phone at 303-503-3059. Please provide as much detail as possible about the issue.
Step 2: I will respond to your inquiry within 48 hours to discuss a resolution. If necessary, we will work together to find a mutually agreeable solution.
Step 3: If a satisfactory resolution cannot be reached through direct communication, both parties may agree to seek third-party mediation.